Project Overview:

A new KM portal for Visa Cal customer service employees. 

My Task:

My task in this project was to make a new portal for their employees.

I spent days conducting a usability study with the employees of Visa Cal in individual sessions and learned about their needs. Each participant had an opportunity to interact with a prototype of the portal and provided feedbacks.

Out Come:

A huge transformation from an old and chaotic portal to a simple, user friendly portal.