Visa Cal "TipiCal" - Customer service employee portal
Visa Cal connects consumers, merchants and financial institutions around the world with products and services that make payments more convenient and more secure.
A new KM portal for Visa Cal customer service employees.
My task in this project was to make a new portal for their employees.
I spent days conducting a usability study with the employees of Visa Cal in individual sessions and learned about their needs. Each participant had an opportunity to interact with a prototype of the portal and provided feedbacks.
A huge transformation from an old and chaotic portal to a simple, user friendly portal.